How Can We Help?
Our support team is here to ensure your IT infrastructure runs smoothly.
Get Support
Choose your preferred way to reach us
Submit a Ticket
Create a support ticket for technical issues or service requests.
Open Ticket Portal
Phone Support
Speak directly with our support team for urgent matters.
+33 6 63 32 44 35
Email Support
Send us an email and receive a response within 24 hours.
support@francepal.ai
Live Chat
Chat with our support agents in real-time during business hours.
Start Chat
Critical System Emergency?
For urgent issues affecting business operations, call our 24/7 emergency line.
Support Plans
Choose the support level that fits your business needs
Standard
For businesses with standard support needs
- Email support (24h response)
- Business hours phone support
- Access to knowledge base
- Monthly status reports
Premium
For businesses requiring faster response times
- Priority email support (4h response)
- Extended phone support (8AM-10PM)
- Live chat support
- Dedicated account manager
- Quarterly business reviews
Enterprise
For mission-critical operations
- 24/7 support availability
- 1-hour response for critical issues
- On-site support available
- Custom SLA agreements
- Proactive monitoring
- Executive escalation path
Self-Service Resources
Find answers and learn at your own pace
Frequently Asked Questions
Quick answers to common questions
How do I reset my password?
You can reset your password by clicking the "Forgot Password" link on the login page. Enter your email address and follow the instructions sent to your inbox.
What are your support hours?
Standard support is available Monday to Friday, 9:00 AM to 6:00 PM CET. Premium and Enterprise customers have extended or 24/7 support options.
How do I escalate an urgent issue?
For critical issues affecting business operations, call our emergency hotline at +33 1 23 45 67 00. Enterprise customers can also use their dedicated escalation contacts.
Where can I find product documentation?
All product documentation is available in our Knowledge Base. You can access guides, tutorials, and API documentation after logging into the customer portal.
How do I request a new feature?
Feature requests can be submitted through the customer portal or by contacting your account manager. We review all requests during our product planning cycles.
What is included in my support plan?
Your support plan details are outlined in your service agreement. You can also view your current plan and entitlements in the customer portal under "My Account".
Can't find what you're looking for?
Contact our support team