Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your personal information in compliance with GDPR and French data protection laws.
Last updated: November 2025
1. Introduction
FrancePal ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our IT services. We comply with the General Data Protection Regulation (GDPR) and French data protection laws.
2. Information We Collect
We collect different types of information to provide and improve our services.
Personal Information
- Name and contact details (email, phone number, address)
- Company name and job title
- Account credentials
- Payment and billing information
- Communication preferences
Technical Information
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our website
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect for specific, legitimate purposes.
To provide and maintain our IT services
To send promotional communications (with your consent)
To protect against fraudulent or unauthorized activity
To comply with legal obligations
Additional purposes include: Processing transactions, responding to inquiries, providing customer support, and improving our website and services.
4. Legal Basis for Processing (GDPR)
Under the GDPR, we process your personal data based on the following legal grounds.
Contractual Necessity
To fulfill our obligations under service agreements
Legitimate Interests
To improve our services and maintain security
Consent
For marketing communications and non-essential cookies
Legal Obligation
To comply with applicable laws and regulations
5. Data Sharing
We may share your information with:
- Service Providers: Third parties who assist in delivering our services
- Business Partners: Technology partners for integrated solutions
- Legal Authorities: When required by law or to protect our rights
- Corporate Transactions: In connection with mergers or acquisitions
We do not sell your personal information to third parties.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period varies depending on the type of data and our legal obligations.
8. Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.
9. Your Rights Under GDPR
You have comprehensive rights regarding your personal data.
Right of Access
Request a copy of your personal data
Right to Rectification
Correct inaccurate or incomplete data
Right to Erasure
Request deletion of your personal data
Right to Restrict Processing
Limit how we use your data
Right to Data Portability
Receive your data in a portable format
Right to Object
Object to processing based on legitimate interests
Right to Withdraw Consent
Withdraw consent at any time
To exercise these rights, please contact us at privacy@francepal.ai
10. International Data Transfers
Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us.
Data Protection Officer
FrancePal
4 allée de la LTT
78700 Conflans-Sainte-Honorine, France
+33 6 63 32 44 35
You also have the right to lodge a complaint with the French Data Protection Authority (CNIL) if you believe your data protection rights have been violated.
Have Questions About Your Data?
Our team is here to help you understand and exercise your privacy rights.